You can return any unwanted item(s) within 30 days and we will happily arrange an exchange or refund for you.
Returned items are to be unused, complete and with all original packaging.
Please include a copy of your order confirmation/invoice with the returned items. *
After 30 days and up to six months, we will accept a return for a credit.
It is your responsibility to cover the cost of and arrange shipping the item(s) back to us.
Once your return is received we will then issue a refund / store credit voucher.
Store credit will expire after 12 months from the date of issue.
For incorrectly delivered items or damaged upon receipt/in transit we will arrange to collect and exchange.
For warranty claims in the UK, we will collect and repair, or replace your item.For products sold outside the UK, the warranty is a back-to-base warranty.
* Filter papers are not included in this unless the product is damaged on arrival or the product is incorrect due to a fault by Coffee Hit
*The Comandante Range - seals must be intact for a return or exchange.
*La Marzocco machines have a 14 day return period, and may be subject to restocking/return shipping fees.
Any items that have been customised/personalised are not eligible for return.
Returns Address
Coffee Hit Ltd - Returns
Office 4.5, 4 Sandpit Road
Dartford
DA1 5BU