Frequently Asked Questions

We have a tracking portal here.
All you need is your order number and email address. Or the tracking number if you have it.

You will also receive an email when your order ships with details.

Any problems just contact our Customer Support team and they will be ready to help you.

There are restrictions on international orders.
Unfortunately we cannot ship to an international PO box or APO address.

Please contact our Customer Support team if you have further questions or concerns.

We offer standard and express shipping to mainland UK, and standard international shipping too.

Full details can be found here.

If it wasn't left in a safe place or you were out, you may have received a calling card, if not your tracking will show next steps.

High value orders will require a signature, so safe place deliveries may not be allowed.

For Yodel there will be instructions on the card but they can also be found here.
For Parcelforce, there will be instructions on the calling card but they can also be found here. 
For UPS International deliveries instructions can be found here.

Custom and Import charges are charged once an item has arrived in its destination country.

Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country.
We would advise that you find out what these charges may be before you place your order.

Custom or Import Charges are not applicable for orders within the UK.

Your order should arrive within the time frame of your chosen delivery method, which you can double-check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates.

If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Support team with your order details. Please make sure to send us your order number so we can investigate your order status for you.

If you made a mistake or just changed your mind. Contact us within 30 minutes during working hours we can usually cancel your order straight away.

If it's too late you can return your order for a refund within 30 days.

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders.

If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

We are sorry that you have received the wrong item in your order!

If you're a UK customer, please return it using our free returns service.

If you want to replace the item, please contact our Customer Support team, where a member of our customer service team will help you further.

If you are an international customer, please contact our Customer Support team, where we will be able to advise you further on the next steps.

We are sorry that you have received a damaged item in your order!

Please contact our Customer Service team and have a photo ready for the team. We will prepare a replacement straight away.

Please email admin@coffeehit.co.uk

We accept payments from all major credit and debit cards.

• Amex
• Visa
• Mastercard
• Apple Pay
• Google Pay
• Maestro
• Shop Pay
• Paypal
• Clearpay

Oh no, sorry! Please try an alternative method or use your card through PayPal.

Otherwise please contact our Customer Support team and they will help you.

We accept GBP.

We try to include as much information as possible on a product page but if you have more questions please reach out to our Customer Support team via Chat or email and we will get any extra information you need.

We have a super duper search program on our site. If you click on the spyglass in the top right corner it will open up our search bar so you can hopefully find what you're after.

If you still can't find it and it's a brand we stock please reach out to our Customer Support team and they will help you.

Some of our items are super popular and sell out very quickly. We have the ability for you to leave your email or mobile number to be notified when we have more stock come in. This is the quickest way to be notified as soon as stock arrives.

When you sign up for our restock email notifications you’ll be updated as soon as possible, even if only a small number of units are available in stock.

On this occasion, it seems like the item became sold out again before you had a chance to buy it! Keep your eyes on your emails for possible future notifications though. 

Yes. Most of our products have a 1-year warranty. 

We will help you with a repair or replacement item. Please contact our Customer Support team. 

All warranties are UK-based and if your items are outside the UK you will need to arrange to ship the item back to the UK if this is needed. Our Customer Support team will help with this.

For UK Customers

We offer FREE 30 day returns for unwanted items for a full refund*. We will happily exchange or refund at no cost.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund or exchange on receipt.

We use Collect + for easy returns. Click here to return an item.

If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.

After 30 days we will accept a return for a credit up to 6 months. It's your responsibility to cover the cost of shipping the item back to us. We will then issue a Store Credit Voucher. Store credit will expire after 12 months from the date of issue. Contact our Customer Support team to return an item after 30 days.

International Returns

If you are returning item(s) to us from somewhere that isn’t in the UK, please note that returns are only free for our UK customers. Please include your packing slip in your parcel. You'll need to pay yourself to send back any unwanted items but please feel free to use the cheapest delivery service available in your country.

Please contact our Customer Support team if you require a returns note to be emailed to you. Please make sure to always obtain proof of postage and keep this safe until you’ve received confirmation of your return, in case we need to see it later on. 

Parcels can take up to 21 working days to reach us and then the refund will land in your account within 5-10 working days once processed.

*Coffee and filter papers are not included in this unless the product is damaged on arrival or the product is incorrect due to a fault by Coffee Hit.

The Comandante grinder box seal must be intact, for a return or exchange.

Unfortunately, we cannot accept returns of filter papers.

We will work with you and LM regarding any colour choices/customisations for your chosen machine.
Please note - once a custom order has been approved/paid all sales are final.

(personalised units cannot be returned/cancelled)